Family Name Family Tree Personalized Door, Wall Decor, Tree Design Address Sign, Family Name, Established Date, Perfect Gift Idea!, Laser Cut Metal Signs Custom Gift Ideas

How long will it take for the buyer to receive their order?

All our products are created on demand, which means that your product will go into production shortly after your order has been processed. Customer(s) can expect to receive their products 10-17 business days after their payment has been received and their order processed.

 Production time & Delivery time

We typically take about 3-5 business days to make your product, depending on the type of product ordered. Besides, customers acknowledge and agree that the stated delivery time frame of 7-12 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.

Detail time frame for production correspondence with products group as below:

ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

How much should I pay for shipping?

Shipping costs vary depending on the shipping destination and the number of items that you purchase.

Shipping Rates

• USA Order: $8.95
• International Order: $8.95
• Free Shipping on all orders over $99. 

Can I ship the order to multiple addresses?

• We only offer single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.

VAT taxes will be charged?

• We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.

• Question 1:Why did I not receive the email or text message related to the order?
• Answer:First confirm whether you have placed an order successfully. If you don’t find the order confirmation or shipping notification, it may be included in the spam email.
• Question 2:How to check the logistics status of my order?
• Answer:Click the logistics order number in the order shipping notification and open the web page to view the latest logistics trends of the order.
• Question 3:Can I change the custom text after placing an order?
• Answer:Our order is usually processed within 2 hours (including review of the order, design manuscript, and delivery to the factory). If you want to change the text after purchase, please contact us in time within 2 hours.
• Question 4:How would you make my custom text (including font, character size, text layout, etc.)
• Answer:The font usually defaults to the font on the product picture, and the character size and layout will be appropriately compressed or expanded according to your number of characters. If you have special needs, please leave an order note before purchasing.
• Question 5:My order includes multiple products, why did I only receive one?
• Answer:Due to the specifications and weight of the product, our orders for multiple products may be split for delivery. This means that your package will most likely not be delivered at the same time.
• Question 6:What should I do if I receive a damaged order?
• Answer:When you contact us, please remember to attach a photo of the damaged product.
• Question 7:I haven't received any update information for the order for a long time
• Answer:Check whether the email address or phone number entered when placing the order is correct. Whether the phone number is correct is very important for the courier to deliver. If there is an error, please contact us in time.
• Question 8:What should I do if I suddenly find that the information filled in when placing an order is wrong? (Including address, name, contact information, etc.)
• Answer:First of all, please contact us in time, if you are told that the order has been delivered to the logistics company and we cannot change the recipient’s address and other information. You need to contact the relevant local logistics company yourself, and of course we will provide you with an order tracking number.
• Question 9:How soon will the order status be updated?
• Answer:The order status is usually updated within 7 days. If you have not received the order status update email for a long time, you can contact us.