Payment Policy

Last updated: August 28, 2026

This policy explains the payment methods, payment processing, and refund handling for orders placed through https://metalscustom.com.

1. Payment Methods

Metalscustom currently accepts:

• Major credit and debit cards

• PayPal

• Google Pay, where available

Supported card brands may include:

• Visa

• Mastercard

• American Express

• Maestro

• Diners Club

• Discover

Payment method availability may vary depending on your location, device, browser, currency, and payment provider. Only the payment methods displayed during checkout are available for your order.

2. Currency and Order Total

Before submitting payment, please review the currency and total amount displayed at checkout, including shipping charges, discounts, and any applicable taxes. The currency displayed at checkout is the currency used for the transaction.
Your bank or payment provider may charge currency conversion or international transaction fees. These fees are determined by the provider and are not charged by Metalscustom.

3. Payment Authorization

When you submit an order, you authorize the selected payment provider to charge the total amount displayed at checkout.

Please make sure your billing information and payment details are correct before submitting the order. Your card issuer or payment provider may request additional verification, such as a one-time passcode or other security confirmation.

After a successful payment, an order confirmation will be sent to the email address provided at checkout. If you do not receive it, please check your spam folder or contact us before submitting another order.

4. Payment Information

Payment details are submitted through Shopify’s checkout and processed by the payment provider displayed at checkout.

Metalscustom receives the order, contact, shipping, billing, and payment status information needed to process your purchase, provide customer service, and issue refunds. Metalscustom does not directly store your complete payment card number or card security code.

For more information about how personal information is handled, please review our Privacy Policy.

5. Unsuccessful Payments

A payment may be declined because:

• The card or billing information was entered incorrectly

• The card has expired or has not been activated

• There are insufficient funds or available credit

• The card issuer requires additional verification

• The transaction was restricted by the bank or payment provider

• A temporary technical problem occurred

If your payment details are correct but the transaction is still unsuccessful, please contact your bank or card issuer. You may also try another payment method displayed during checkout.

6. Refunds

Once a refund is approved, Metalscustom will issue it to the original payment method within 10 business days, in accordance with our Refund Policy.

Your bank or payment provider may require additional time to post the refund to your account after it has been issued by Metalscustom.

7. Contact Us

If you have questions about a payment or an existing order, please contact us. For your security, do not send your complete card number or card security code by email or through the contact form.

Metalscustom
Email: support@metalscustom.com
Contact page: https://metalscustom.com/pages/contact