Privacy policy

This Privacy Policy describes how Metalscustom (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through https://metalscustom.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our Site and services, we may collect the following categories of personal information.

Information You Provide Directly

When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with us, you may provide information such as:

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Order and transaction information;

• Account information;

• Product customization or personalization information;

• Customer service communications; and

• Other information you choose to provide.

For personalized products, you may also provide names, text, images, designs, instructions, or other content necessary to create your customized product.

Payment Information

Payments are processed through Shopify and/or the payment providers displayed during checkout.

Payment providers may collect payment card details and other information necessary to authorize and process your transaction.

We do not directly store complete payment card information when payment processing is handled by third-party payment providers.

Information Collected Automatically

When you visit or use our Site, certain information may be collected automatically, including:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Pages viewed;

• Referring URLs;

• Shopping activity;

• Interaction with the Site; and

• Cookie and similar technology information.

This information may be used to operate the Site, understand how customers interact with our services, improve performance, prevent fraud, and support advertising and analytics where permitted by applicable law.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including to:

• Process and fulfill orders;

• Create personalized or made-to-order products;

• Process payments;

• Arrange shipping and delivery;

• Provide order confirmations and shipping updates;

• Respond to customer service requests;

• Manage returns, refunds, replacements, or cancellations;

• Maintain customer accounts;

• Detect and prevent fraudulent or unauthorized transactions;

• Maintain the security and functionality of the Site;

• Improve our products, services, and customer experience;

• Measure Site performance and understand customer interactions;

• Provide marketing or promotional communications where permitted;

• Comply with applicable laws and legal obligations; and

• Establish, exercise, or defend legal claims where necessary.

3. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to offer products and services through the Site.

As part of providing these services, Shopify may process personal information relating to customers and visitors.

Shopify processes personal information in accordance with its own privacy practices and applicable data protection requirements.

For more information about how Shopify handles personal information, please review Shopify's privacy information on its official website.

4. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site and understand how it is used.

These technologies may be used to:

• Remember customer preferences;

• Maintain shopping cart functionality;

• Support account and checkout functions;

• Improve Site performance;

• Measure traffic and Site usage;

• Detect fraud or security issues; and

• Support analytics and advertising where permitted.

Some cookies are necessary for the Site to function properly. Other cookies may be used for analytics, personalization, or advertising depending on the services enabled on the Site and applicable consent requirements.

You can control certain cookies through your browser settings and, where available, through the privacy or cookie controls provided on the Site.

Disabling certain cookies may affect the functionality of some parts of the Site.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our store and provide services.

This may include disclosure to:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Customer service providers;

• Website hosting and technology providers;

• Analytics providers;

• Advertising and marketing service providers;

• Fraud prevention and security providers; and

• Professional advisers or authorities where required by applicable law.

We do not disclose personal information to unrelated third parties for purposes unrelated to operating our business unless required or permitted by law.

6. ADVERTISING AND ANALYTICS

We may use analytics and advertising technologies to understand how visitors use our Site, measure the effectiveness of advertising, and improve our services.

Depending on the technologies enabled on the Site, these services may collect information about your device, browser, Site interactions, and shopping activity.

Where required by applicable law, advertising or analytics technologies that are not strictly necessary will be used subject to applicable consent requirements.

Users may also be able to manage certain advertising preferences through their browser, device, cookie settings, or the privacy controls offered by relevant service providers.

7. MARKETING COMMUNICATIONS

If you subscribe to marketing communications or otherwise consent to receive them, we may send you information about products, promotions, or store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, or customer service messages.

8. PERSONALIZED PRODUCT INFORMATION

Certain products sold by Metalscustom may require customers to submit names, text, images, designs, or other personalization information.

We use this information for purposes such as:

• Preparing product designs;

• Producing customized products;

• Confirming customization requirements;

• Fulfilling orders; and

• Providing customer support.

Customers should only provide personalization materials that they are authorized to use.

We do not intend to use customer-submitted personalization content for unrelated purposes without appropriate authorization.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information;

• The duration of our relationship with the customer;

• Order fulfillment and customer service requirements;

• Fraud prevention and security needs;

• Accounting, tax, and legal obligations; and

• The need to establish, exercise, or defend legal claims.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.

11. INTERNATIONAL DATA PROCESSING

Because we use third-party service providers to operate our online store, personal information may be processed or stored in countries or regions other than the country in which you live.

Where required by applicable law, appropriate measures may be used to protect personal information transferred internationally.

12. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Request information about how personal information is used or disclosed;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing where applicable; and

• Exercise other privacy rights provided by applicable law.

These rights are subject to applicable legal exceptions and verification requirements.

To submit a privacy request, contact:

support@metalscustom.com

We may need to verify your identity before processing certain requests.

13. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these may include rights to access, correct, delete, or obtain information concerning certain uses or disclosures of personal information.

Where applicable, you may also have rights relating to certain forms of targeted advertising, sharing, or sale of personal information as those terms are defined under applicable law.

We will process valid requests in accordance with applicable legal requirements.

To exercise an applicable privacy right, contact:

support@metalscustom.com

14. CHILDREN'S PRIVACY

Our Site and products are intended for general audiences and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. THIRD-PARTY WEBSITES

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.

The latest version will be published on this page.

Where required by applicable law, we will provide additional notice of material changes.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:

Email: support@metalscustom.com

Website: https://metalscustom.com/